I'm a research-focused designer dedicated to building impactful products and services. I'm interested in understanding how people move through their worlds and I love working within multidisciplinary teams so we can ask, learn, and iterate together.
I'm a Service Designer in the Technology Innovation Department (TID) at the MBTA. I get to work on interesting public transit problems, like digitizing applications for our reduced fares programs, improving internal communications on our light rail (Green Line), and more.
I've worked in a variety of industries as a designer and researcher (museums, finance, and, now, civic technology). Previously, I was a UX Designer at M&T Bank focusing on service design and research. I have a master’s degree in Digital Media from Georgia Tech and bachelor’s degrees in Sociology and Communication from SUNY Geneseo.
My pronouns are she/her.
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Contact me→
abbygolfo [at] gmail.com
linkedin.com/in/abbygolfo
→ Ran a pickleball tournament in Cambridge, MA on June 1:The Reset Classic
→ Building Queer Pickleball Boston.Queer Pickleball Boston Instagram
→ Writing a screenplay.
→ Keeping up with and watching women's sports (NWSL, WNBA, PWHL).
→ Celebrating Pride and my birthday.